How can I return my order?Updated a month ago

If you made a purchase on our website, it is possible to return or exchange a product within 30 days of receiving the order. However, please keep in mind that some products may be excluded from this policy, such as those purchased during final sales or those for which it is clearly stated that returns are not accepted.

To return a product purchased online, please follow the procedure below: first, contact our customer service using our contact form to obtain a return authorization number. This number is essential to ensure the efficient processing of your return. Once you have received this number, please carefully package the product to be returned and include all original parts, accessories, and packaging.

Ensure that the returned product is in perfect condition and has not been used. Once your package is ready, please send it to the address specified when requesting the return authorization number. Upon receipt of the package, our team will inspect the returned product and inform you of the status of your refund or proposed exchange.

If you made a purchase in-store, please note that specific return policies for that establishment apply.