Deliveries, Order Cancellations and product returns
Shipping, delivery, and return policies.
What is the estimated delivery time?
Processed within 2 business days. Delivery: 3 to 7 business days after shipment.
What customs or import fees to expect?
When making a purchase and selecting delivery to Canada, the United States, or the European Union, no customs or import fees apply. However, if you choose delivery to another country, please note that customs or import fees may apply and are your res
How can I cancel my order?
To cancel your Smart Tiles order, follow these steps:. 1- Go to your Smart Tiles customer account2- Find the order you wish to cancel3- If the order has not yet been shipped, you will have the option to cancel it directly from your customer account4-
How can I return my order?
If you made a purchase on our website, it is possible to return or exchange a product within 30 days of receiving the order. However, please keep in mind that some products may be excluded from this policy, such as those purchased during final sales
Can I return my samples?
Unfortunately, the sale of samples is considered a final sale. This means that once you have purchased samples, it is not possible to return them or obtain a refund. If you have any doubts or questions, feel free to contact customer service for addit